My Council: Fault reporting

Welcome to My Council's fault logging

Here you will be able to use a map to inform My Council of a problem you have found on the council's streets.

Please select one of the following:

Streetlight faults

An Asset layer can be displayed in conjunction with other layers such as local landmarks. In this example, streetlights are displayed along with primary schools.

If a light has one of the following faults it can be reported here:

  • Not lit or dim (some lights are switched off between 1am and 6am during British Summer Time and between midnight and 5am during winter).
  • Lit during the day
  • Flickering

To report the fault using the map:

  1. Find the streetlight on the map. There is an address search in the top right corner of the map that should help in finding the nearest house (or other property).
  2. Tap on the icon () to select the light with the fault.
  3. If more than one streetlight is selected, choose the one you want from the list shown.

Close

Potholes

To report a pothole using the map:

  1. Find the affected road on the map. There is an address search in the top right corner of the map that should help in finding a house (or other property) on the road.
  2. Tap on the road at the place where the pothole can be found.
  3. If more than one road gets selected, choose the one you want from the list shown.

Close

Fly-tipping

To report fly-tipping using the map:

  1. Find the location of the illegal waste or rubbish dump on the map. There is an address search in the top right corner of the map that should help in finding a nearby house (or other property).
  2. Tap on the map at the place where the fly-tipping has happened.
  3. You will then be asked to add a description of the fly-tip.

Close

{n} streetlights selected

Please choose one of the following {n} streetlights to report a fault:

Clear selection

{n} roads selected

Please choose one of the following {n} roads to report a pothole:

Clear selection

Nothing selected

To report a faulty streetlight please select one of the features on the map.

Close

Nothing selected

To report a pothole please select one of the roads on the map:

Close

Report fault with streetlight

What is the issue?

Further description (optional)

Please describe the fault in any detail you would like:

Streetlight details

Clear selection

Report a pothole

Road details

Pothole description (optional)

Please describe the pothole in any detail you would like:

Clear selection

Report a fly-tip

Description of illegal waste/rubbish dump

Please describe the fly-tipping in as much detail as you can:

Clear selection